To set up Phone View in Cisco Unified CM and in Cisco Unity Connection, do the following procedures in the order presented. Then, you enable Phone View for the phone system.įor information on enabling the feature for users, see the "Phone View" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection, available at.
For use with voice recognition, the voice recognition feature must be enabled, and users must be associated with a class of service that allows them to use it.īefore you can enable Phone View for users, you must first create an application CTI user in Cisco Unified CM, and associate the applicable user devices with this user. Phone View can be used with either the touchtone or the voice recognition version of the phone conversation. Phone View works only with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) phone systems, and only with certain Cisco IP phones (see Supported Hardware and Software, and Support Policies for Cisco Unity Connection for detailed information.
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